Applicants
Looking to rent or buy
She takes what they want: area, budget, bedrooms, pets and when they want to move. She never asks about income, benefits or family.
Filed as Applicant lead
No more missed calls from tenants and applicants. An AI receptionist for UK letting agencies.
Beckie is an AI receptionist, designed in the UK. She answers tenants, applicants and landlords, and knows when a repair can't wait.
Calls since you closedExample from our demo agency
4 new-
21:40
Water through the kitchen ceilingTenant · Fintreath Brae · team alertedUrgent
-
20:15
Viewing request, 2 bed flatApplicant · Partick · Thursday after 5To confirm
-
19:02
Valuation, 3 bed house to letNew landlord · hot lead alert sentNew lead
-
18:31
Boiler repaired, job doneContractor · update filed on the jobJob update
Every call filed
The rules she knows
- Gas, fire and CO, escalated at once
- UK GDPR, UK-hosted where possible
- Says she's an AI, on every call
- No marketing calls, she only answers your line
Hear it for yourself
Hear the call.
See what your team gets.
What she handles
Every call answered.
Every caller sorted.
Day and night, whenever your team can't pick up. She works out who is calling and what they need, takes the details and files the call for the right person.
Viewing requests
Requested, never booked behind your back
She takes the home and the times that suit. Your team confirms the viewing, so nothing is promised that you haven't agreed.
Filed as Viewing to confirm
Repairs
Safety comes first
Gas, carbon monoxide, fire, water near electrics: she gives the safety line and alerts your team at once. Then the fault, the address and access.
Filed as Repair job, with urgency
Repair chases
‘Where’s my repair?’
She takes the update in the tenant's own words and files it for the property manager. She never promises a date.
Filed as Chase on the job
Landlords
Asking for a valuation
A new landlord is a hot lead: your team gets an alert straight away. Then she takes the address, whether it's empty or let, and their timing.
Filed as Valuation lead
Contractors
Calling with an update
Access, a quote or a job done: she passes it to the property manager, and never gives out a tenant's or landlord's details.
Filed as Update on the job
Every call is summarised, filed against the right record and flagged for your team. She tells every caller she's an AI, and calls are recorded.
What your team gets
Every call lands
in one place.
Your team works from one portal: calls to claim and follow up, your lettings and sales pipelines, your jobs and your calendar.
Calls
Claim it. Follow it up.
Every call summarised with the caller, the reason and the urgency. Someone claims it, follows it up and marks it done.
Pipelines
Lettings and sales, side by side.
Applicants, buyers and valuations move from the first call to agreed, with every call attached.
Jobs
Repairs and planned work, kept apart.
Repairs and planned maintenance in separate lists, urgent repairs first, with every chase and contractor update on the job.
Calendar
Viewings to confirm, at a glance.
Viewing requests wait in the calendar as ‘to confirm’ until your team agrees a time with the caller.
Why agencies miss calls
Repairs don't keep
office hours.
Out on viewings, at lunch, after half five. A tenant with a leak keeps ringing, and an applicant who can't get through rings the next agency.
A typical weekday · who answers
Your teamBeckieBeckie, overflow
Your teamBeckie
09:00Opens
13:00Lunch
17:30Closed
000306091215182124
Overflow: when your team is on another call or out on a viewing, the line rolls to Beckie. Out of hours, she takes everything.
45%
of emergency repair reports come in outside 09:00 to 18:00. For all repair reports, it's 38%.
Vendor figure: Fixflo, repairs software · Feb 2024 · sourceHow it works
Your number stays.
Beckie takes the overflow.
No new phone system and nothing to install. Start with one branch.
- 1. Share your website
We set her up as your agency, from what you publish.
- 2. Make some test calls
Hear her answer. Choose who gets which alert.
- 3. Choose when she answers
Busy, out on viewings or after hours. You're live.
Pricing
Start with calls.
Then connect your PMS.
One Beckie, three levels. All three answer every call, day and night, and put safety first on every repair call.
AI receptionist
£299/ month per branch + VAT
A smart answering service that never guesses.
- Answers every call, day and night, when your team can't
- Screens every repair call for emergencies first
- Takes the details in a fixed shape: who, what, where, a name and a number
- Alerts your team at once for anything urgent
- Every call summarised and filed in your portal
No property list. Anything about a specific home becomes a message for your team.
AI receptionist reading from your PMS
Launch offerUsual price £599Launch offer £299/ month per branch + VAT
For the first 10 agencies.
- Everything in the AI receptionist
- Answers applicants from your advertised listings: rent, bedrooms, area, available from, pets, parking
- Suggests matching homes and takes viewing requests for your team to confirm
- Finds the property or job a caller means, even with a misspelt street or no house number
- Files the call on that property or job, so the right person sees it
Read-only. She reads a copy of your listings, properties and open jobs from your property management system (PMS), and never writes back: your PMS stays the master.
Fully integrated
Coming soonfrom£999/ month per branch + VAT
Two-way, full integration with your PMS.
- Everything in AI receptionist reading from your PMS
- Viewings booked straight into your diary
- Repair jobs created in your PMS, with follow-through to tenants, landlords and contractors
- Follow-up after every viewing
- WhatsApp for repairs, with photo sharing
Reads and writes. What she takes on a call goes straight into your PMS, so nothing is typed in twice.
Not sure which suits your agency? We go through all three on your demo.
UK compliance
Built in the UK
for agencies in Britain.
On every call
Honest, safe and fair.
- Says she's an AI, and that the call is recorded, in her first sentence.
- Safety comes first. Gas, carbon monoxide, fire and water near electrics are escalated to your team at once.
- Fair to every applicant. She never asks about income, benefits or family, and never screens anyone in or out.
Data and calls
UK rules, built in.
- UK GDPR. Data held in the UK where possible. Your agency decides how its call data is used.
- A person decides. Viewings, repairs and applications stay with your team.
- No marketing calls. She only answers your line, and never makes sales calls.
Questions agencies ask
Questions, answered.
Can we keep our number?
Yes. Your line forwards to Beckie when you choose. Your phone system stays exactly as it is, with nothing to install.
Can we choose when she answers?
Yes: when you're busy, out on viewings, at lunch, after hours, or all day. Change it whenever you like.
Will callers know she's an AI?
Always. She says so in her first sentence, along with the fact that the call is recorded.
What happens with an emergency repair?
The safety screen comes first. For gas, carbon monoxide or fire, she gives the safety line, alerts your team at once and ends the call so the caller can act. For water near electrics, she gives the safety line, alerts your team, then takes the details. She never diagnoses a fault or promises a contractor.
Does she book viewings?
She takes viewing requests, with the times that suit the caller, and never books behind your back. With AI receptionist reading from your PMS, she can also suggest times from the viewing slots you set, and the request waits in your calendar as ‘to confirm’ until your team agrees it. Fully integrated, coming soon, can book them straight into your diary.
Does she work with our PMS or CRM?
Yes. With AI receptionist reading from your PMS, she works from a copy of your listings, managed properties and open jobs, synced from your system, a feed or an upload. She never writes back: your PMS stays the master. Fully integrated, coming soon, works both ways.
Will she give out tenants' or landlords' details?
No. She never tells a caller anything about a person or a managed home, never gives out a landlord's or contractor's details, and never negotiates rent, a deposit or a charge.
Can tenants give notice over the phone?
No. She points them to your written route and takes a message, so your team knows it is coming.
Where is the data held?
In the UK where possible. Call records are held in London. The live conversation runs on our voice provider in the US, under the UK-US data bridge.
Book a demo
Hear her answer
as your agency.
For your demo, we set Beckie up from your website first: your agency's name, your hours, how you handle repairs.
Make a test call yourself 07846 891163She answers as Stairheid Lettings, our demo agency in Glasgow, day or night. Calls are recorded, so please use made-up details.
Request sent
Thanks, there. We'll be in touch shortly.
We'll call or email you to arrange a time for your tailored demo.